Fabio Marques Company

Fabio  Marques is considered an expert on Motivation, Training and Leadership to achieve Excellence in Services. He is very often called THE SERVICE MAN thanks to his enthusiastic and strategic way to approach the magic influence of SERVICES in every aspect of business and life.

Among other jobs, worked as a Technical Sales Rep for Siemens, Field Service Engineer for IBM, built an impressive corporate career and became General Manager of Services for the multinational Alcon by the age of 22, achieving outstanding results in sales, market share and customer satisfaction. The organization under his command was recognized as the best in Latin America and positioned within the top 5 in the world in its market.

Authored the first "Practical Guide for Total Quality Services" in Brazil, as well as video scripts and several business training programs.

As a guest professor in MBA programs of FIA USP, delivered classes about "Services Management", "Self Marketing", "Negotiation", "Leadership" and "Management of High Performance Teams" to executives from several major corporations such as Ford, Vale, Visteon, Innova and Petrobras.

Executive Coach, Business Consultant and Professional Speaker since 1996, Fabio already delivered live presentations (lectures, speeches and workshops) to over 70,000 people, serving organizations such as Microsoft, SAP, Bradesco, Localiza Rent a Car, Toshiba Business Solutions, Siemens, Nestle, AVAYA and many other of same importance.

Fabio's academic background includes Engineering and Business Administration. And his continuous studies are focused on the areas of Human Motivation, Marketing, Sales and Customer Service Excellence.

Fabio Marques is pragmatic and dynamic, always delivering objective and results oriented presentations, with lots of easy-to-use ideas and concepts for immediate implementation.

His hobbies include music (he plays the drums, the guitar and the piano), poetry and art design.